Shipping policy

Thank you for shopping with BENJAMIN MASTERS. As a dedicated fashion apparel retailer, we pride ourselves on standardized order handling and secure global shipping solutions for all garment purchases. Our core promise is to ensure every clothing item is precisely fulfilled, carefully packaged to preserve fabric quality and appearance, and delivered to customers in immaculate, ready-to-wear condition within standard delivery periods.

1. Standard Order Processing Procedures

Upon successful order confirmation, all apparel orders will undergo internal validation, quality inspections and protective packaging within 1-3 business days, excluding weekends and national public holidays. During peak shopping seasons and large promotional events with elevated order volumes, routine processing timelines may be slightly extended. Customers will receive formal notification emails for any substantial shipping delays.

2. Shipping Fees and Delivery Time Estimation

Shipping costs for all clothing orders are individually calculated based on package specifications, item quantity and cross-border delivery locations. All applicable logistics fees will be clearly presented on the checkout interface prior to payment confirmation, ensuring full transparency for every transaction.
Estimated delivery times: Standard Shipping: 15 business days
All quoted delivery durations serve only as general estimates and do not guarantee fixed arrival schedules. Actual parcel delivery speed may fluctuate due to courier service disruptions, customs clearance formalities, inclement weather patterns, international logistical limitations and regional holiday closures.

3. Shipment Confirmation and Tracking Availability

Once your apparel order is fully processed and dispatched from our warehouse facility, you will receive an automated shipment confirmation email containing exclusive parcel tracking numbers and dedicated logistics inquiry channels.
Real-time tracking data and delivery status updates will typically go live and be accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel registration and system synchronization.

4. Customer Address Liability Disclaimer

Customers bear full responsibility for submitting accurate, detailed and complete shipping address information during checkout. BENJAMIN MASTERS accepts no liability for misdelivered, misplaced or returned parcels resulting from inaccurate or incomplete recipient details provided by customers. Any packages returned due to address discrepancies will incur additional reshipping fees payable entirely by the buyer.

5. Transit Loss and Damage Resolution Protocol

If your garment parcel is confirmed lost during cross-border transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate an official logistics investigation. For orders received with damaged clothing or compromised protective packaging upon arrival, please provide clear photographic evidence of all defects within 48 hours of delivery. Our team will conduct a thorough case review and deliver timely, practical resolutions.

6. Apparel Care and Product Liability Exclusion

Each fashion garment is packaged with tailored fabric care guidelines outlining proper wearing, cleaning, drying and maintenance practices suited to unique textile compositions. All clothing items must be maintained in strict adherence to these printed instructions. BENJAMIN MASTERS will not be held accountable for garment shrinkage, fading, tearing or structural damage caused by improper upkeep, unauthorized alterations or customer misuse.

7. International Shipping and Customs Terms

International shipments of fashion apparel may be subject to import duties, customs taxes and clearance fees in accordance with local governmental regulations of destination nations. All such supplementary fees are the exclusive financial responsibility of customers and are not incorporated into base product pricing or standard shipping fees.

8. Official Support Contact Information

For any questions, concerns or policy clarifications regarding this Shipping Policy and your order’s logistics progress, please connect with our dedicated customer service team via the official details below:
Trade Name: BENJAMIN MASTERS
Phone Number: +64 28 006 7239
Email: support@benjaminmode.shop
Physical Address: 33 Rakau Road, Hataitai, Wellington, Wellington 6021, New Zealand